On-Demand Products FAQ | Eco-Friendly Made-to-Order | Design Delight Studio

On-Demand Products FAQ

Q: What makes your products eco-friendly?

We prioritize certified materials (GOTS, OCS, OEKO-TEX Standard 100, GRS) and PETA-Approved Vegan where applicable. Apparel inks are water-based and formulated without heavy metals, formaldehyde, PVC or phthalates. Certifications vary by product; see product pages for badges and supplier notes.

Q: How long does production and fulfillment take?

Made to order. Typical production windows: Apparel & soft goods 2–5 business days; Accessories & drinkware 3–7 business days; Home & décor 4–8 business days. Shipping time is additional. See our Shipping Policy for regional timelines.

Q: What are the shipping options and costs?

Standard ~5–10 business days; Expedited ~2–5 where available; International ~7–21. Rates are calculated at checkout. See Shipping Policy for details.

Q: Can I order samples before my launch?

Yes. Place a normal order to your address to evaluate print, fabric, and fit.

Q: How should I prepare artwork files?

300 DPI PNG or high-quality JPEG; transparent background for apparel; preview placement with mockups; avoid ultra-thin lines and low-opacity effects for color-critical work.

Q: Which eco-friendly products do you offer?

Organic cotton tees and totes (GOTS/OCS), recycled-content blends with GRS where noted, and prints on FSC-sourced or recycled stocks where available. Look for Eco badges on product pages.

Q: What packaging and sustainability practices are in place?

Recycled/recyclable mailers (supplier-dependent), paper-based tape, FSC-certified inserts where available, and right-sized on-demand production to reduce overstock. See our Sustainability page for more.

Q: How do returns and quality issues work?

If an item arrives damaged, misprinted, or defective, we'll replace or refund per our Refund Policy. Use the link in your order confirmation or our Contact form and include photos of the issue and packing slip.

Q: Can I add custom branding to packaging?

Some suppliers offer white-label add-ons like inside neck labels and branded inserts. Availability varies by product; contact us for options.

Q: What about customs and duties?

International orders may incur import fees. Estimates show at checkout where supported; otherwise carriers may collect on delivery. See Shipping Policy.

Everything you need to know about our sustainable, made-to-order products

✓ GOTS Certified ✓ OEKO-TEX® 100 ✓ GRS Recycled ✓ PETA-Approved ✓ Water-Based Inks

Frequently Asked Questions

Made to order to reduce waste. Below you'll find production timelines, shipping, returns, and our sustainability standards.

What makes your products eco-friendly?

We prioritize certified materials and safer printing. Depending on the item and supplier, look for these badges on product pages:

GOTS (organic cotton) OCS OEKO-TEX® Standard 100 GRS (recycled) PETA-Approved Vegan

DTG/transfer inks used for apparel are water-based and designed to be free from heavy metals, formaldehyde, and PVC/phthalates. Figures like water savings vs. conventional cotton can vary by mill and style; always check the product page for the exact certification(s) and supplier notes.

See our Sustainability and Policy pages for full details.

How long does production and fulfillment take?

All items are made on demand—no inventory, less waste. Typical production windows:

Apparel & soft goods: 2–5 business days
Accessories & drinkware: 3–7 business days
Home & décor: 4–8 business days

Shipping time is additional. For region-specific estimates, see our Shipping Policy.

What are the shipping options and costs?

Standard: ~5–10 business days (rate shown at checkout)
Expedited: ~2–5 business days (where available)
International: ~7–21 business days (calculated at checkout)

Complete details and current rates: Shipping Policy.

Can I order samples before my launch?

Yes—simply place a normal order to your address to evaluate print, fabric, and fit before a full run.

How should I prepare artwork files?

300 DPI PNG or high-quality JPEG for best results
Transparent background for apparel prints
Use our mockups to preview scale and placement

For color-critical designs, avoid ultra-thin lines (<1.5 pt) and low-opacity effects.

Which eco-friendly products do you offer?

GOTS/OCS organic cotton tees & totes
GRS-certified recycled blends (select styles)
Prints/posters on FSC-sourced or recycled stocks (where noted)

Look for the Eco badge and certification callouts on each product page.

What packaging and sustainability practices are in place?

Recycled and/or recyclable mailers (supplier-dependent)
Paper-based tape and FSC-certified inserts where available
Right-sized, on-demand production to reduce excess inventory

Learn more on our Sustainability page.

How do returns and quality issues work?

If an item arrives damaged, misprinted, or defective, we'll make it right.

Open your order confirmation and use the returns link, or contact us via the Contact page.
Include clear photos of the issue and the packing slip.
Once approved, a replacement or refund is issued per our Refund Policy (typically within 3–5 business days).

For sizing exchanges on made-to-order apparel, see eligibility in the Refund Policy.

Can I add custom branding to packaging?

Some suppliers offer white-label add-ons (e.g., inside neck labels, branded inserts). Availability varies by product. Ask us via the Contact page.

What about customs and duties?

International orders may incur import fees set by your country. Estimates appear at checkout where supported; otherwise, carriers may collect on delivery. See our Shipping Policy for details.

How can I get help or support?

Email designdelightstudio24@gmail.com or use our Contact form. We typically reply within 1–2 business days.

Care instructions to extend product life